Terms & Conditions

Terms & Conditions for  APKA SOLAR PANEL

  1. Introduction

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (referred to as “Customer,” “you,” or “your”) and APKA SOLAR PANEL (referred to as “we,” “our,” “us,” or the “Company”) governing your use of our solar product counselling and sales services (the “Services”) provided through our website and other communication channels. By using our Services, you acknowledge that you have read, understood, and agreed to these Terms.

  1. Services

2.1 Counselling Services: We provide counselling services to assist you in choosing the best solar products for your needs and budget. Our expert advisors will recommend suitable solar products based on your requirements and provide information on potential cost savings.

2.2 Brand Promotion: We may suggest specific solar product brands and models to you based on your needs. These suggestions may include products produced by the Company or its partners. However, our recommendations are not endorsements, and you are under no obligation to purchase any suggested products.

2.3 Order Placement: You can place orders for solar products through our website or by contacting our customer support team. The order details, including product specifications, pricing, and payment terms, will be provided to you during the order placement process.

  1. User Eligibility

You must be at least 18 years of age and possess the legal capacity to enter into a contract to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

  1. Privacy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

  1. Payment

5.1 Pricing: The prices of solar products and related services are as displayed on our website or as communicated to you. Prices may be subject to change without notice, but changes will not affect orders that have already been placed.

5.2 Payment Method: You agree to pay for the ordered products and services using the payment method specified during the order process. We accept various payment methods, including credit cards, debit cards, and other online payment options.

  1. Order Processing

6.1 Order Confirmation: After you place an order, you will receive an order confirmation email. This email does not constitute our acceptance of your order; it is only an acknowledgment of your order request.

6.2 Acceptance of Order: We reserve the right to accept or reject any order for any reason. If we accept your order, we will send you an order confirmation with estimated delivery or installation dates.

6.3 Cancellation: You may cancel your order within a specified timeframe, as outlined in our cancellation policy. Cancellation after this period may be subject to fees or restrictions.

  1. Warranty and Returns

Please refer to our Warranty and Returns Policy for information regarding warranties, returns, and exchanges of solar products purchased through our Services.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of our Services or the purchase of solar products, even if we have been advised of the possibility of such damages.

 

  1. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, costs, and expenses arising from your use of our Services or any violation of these Terms.

  1. Modifications to Terms

We reserve the right to update or modify these Terms at any time, and such changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically. Your continued use of our Services after any changes constitutes your acceptance of the revised Terms.

Cancellation and Replacement Policy

Effective Date: [Date]

At APKA SOLAR PANEL, we are dedicated to assisting you in making informed decisions about solar products and providing you with high-quality services. We understand that sometimes situations may arise that require the cancellation of an order or the replacement of a product. Please carefully review our Cancellation and Replacement Policy below to understand the process and terms.

  1. Cancellation

1.1 Order Cancellation: You have the right to cancel your order for solar products within 24 hours of placing the order, provided that the products have not yet been shipped or installed. To cancel your order, please promptly contact our customer support team.

1.2 Cancellation Process: To cancel your order, please follow these steps:

  1. Contact our customer support team to request a cancellation.
  2. Provide your order details, including the order number and the reason for cancellation.
  3. We will review your request and, if eligible, process the cancellation.
  4. Once your cancellation request is confirmed, we will initiate a refund.
  5. Replacement

2.1 Replacement Eligibility: We offer replacements only for defective or damaged solar products. If you receive a product that is defective or damaged, you must notify us within 7 days of receiving the product.

2.2 Replacement Process: To request a replacement for a defective or damaged product, please follow these steps:

  1. Contact our customer support team to report the issue and request a replacement.
  2. Provide details of the order, including the order number and a description of the defect or damage.
  3. We may request photographic evidence of the defect or damage.
  4. If your request is approved, we will provide instructions on how to return the product.
  5. Upon receiving the returned product, we will inspect it to verify the reported defect or damage.
  6. If the product is confirmed to be defective or damaged, we will process a replacement.

2.3 Replacement Conditions: Please note the following conditions for replacements:

  1. Replacements will only be accepted within 7 days of the product’s delivery date.
  2. Products must be returned in their original packaging and in the same condition as when received.
  3. Products that have been installed or used may not be eligible for replacements.
  4. Modification of Policy

We reserve the right to update or modify this Cancellation and Replacement Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically.

By using our services and purchasing our products, you acknowledge that you have read and understood this Cancellation and Replacement Policy and agree to be bound by it.

 

 

 

Shipping & Payments Policy

At APKA SOLAR PANEL, we are dedicated to providing you with excellent solar product counselling services and delivering high-quality solar products to your doorstep. Please read our Shipping & Payments Policy carefully to understand the terms and conditions associated with the shipping of your orders and the payment methods we accept.

  1. Shipping

1.1 Delivery Times: We strive to deliver your solar products promptly. The estimated delivery time for your order will depend on your location and the availability of the product. Delivery times typically range from a minimum of 1 hour to a maximum of 10 days from the date of order confirmation.

1.2 Delivery Methods: We use reputable and reliable delivery services to ensure the safe and timely delivery of your solar products.

1.3 Delivery Charges: The shipping cost for your order will be displayed during the checkout process. Shipping charges may vary based on the delivery location, size, and weight of the products.

1.4 Delivery Address: Please provide accurate and complete delivery information during the order placement process to ensure the successful delivery of your order. We are not responsible for delivery delays or issues caused by inaccurate or incomplete information.

1.5 Tracking: Once your order is shipped, we will provide you with tracking information so you can monitor the progress of your delivery.

1.6 Delivery Confirmation: Upon delivery, you will be required to sign for the receipt of your order, confirming that you have received the products in good condition.

  1. Payments

2.1 Accepted Payment Methods: We accept a variety of payment methods, including:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • Online payment services (e.g., PayPal)
  • Bank transfers (via electronic funds transfer)

2.2 Payment Security: Your payment information is processed securely through encrypted connections to protect your personal and financial data.

2.3 Payment Authorization: By placing an order, you authorize us to charge your selected payment method for the total amount of your purchase, including shipping charges if applicable.

2.4 Payment Confirmation: You will receive a payment confirmation email once your payment is successfully processed. This email will serve as your receipt.

  1. Modification of Policy

We reserve the right to update or modify this Shipping & Payments Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically.

By using our services and purchasing our products, you acknowledge that you have read and understood this Shipping & Payments Policy and agree to be bound by it.

 

 

Privacy Policy

Effective Date: [Date]

At APKA SOLAR PANEL , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our solar product counselling and sales services.

 

 

  1. Information We Collect

1.1 Personal Information: We may collect personal information, including but not limited to your name, contact information, address, payment details, and other identifying information when you use our services.

1.2 Usage Information: We collect information about your use of our website, including your browsing history, IP address, device information, and cookies. We use this information to enhance your experience and improve our services.

  1. How We Use Your Information

2.1 Providing Services: We use your personal information to provide you with solar product counseling, process orders, and deliver products to your specified address.

2.2 Communication: We may use your contact information to communicate with you about your orders, promotions, updates, and relevant information related to our services.

2.3 Customized Recommendations: We may analyze your usage and preferences to offer personalized recommendations for solar products that align with your needs and budget.

2.4 Payment Processing: Your payment information is used solely for processing payments for your orders.

  1. Information Sharing

3.1 Third Parties: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted partners and service providers who assist us in delivering our services, such as shipping companies or payment processors.

3.2 Legal Requirements: We may disclose your information when required to comply with legal obligations, enforce our policies, protect our rights, or respond to legal requests.

  1. Data Security

4.1 Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.2 Secure Transactions: Payment transactions are encrypted and processed securely through trusted payment processors.

  1. Cookies

5.1 Cookies: We use cookies to collect and store information about your browsing activities on our website. Cookies help us improve your experience by remembering your preferences and providing tailored content.

  1. Your Choices

6.1 Access and Correction: You have the right to access and correct your personal information held by us. You can update your account information through your profile settings.

6.2 Opt-Out: You can opt-out of receiving promotional emails or marketing communications by following the unsubscribe instructions provided in the email.

  1. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or store personal information from children.

  1. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically.